Frequently Asked Questions
Everything you need to know about our award-winning timepieces.
Where are Lilienthal Berlin watches manufactured?
Our watches are designed in Berlin and predominantly manufactured in Germany. We work with select partners to ensure every component meets our high standards of quality and sustainability.
What is your shipping policy?
We offer free standard shipping on all orders over €50 within the EU. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I return my order?
You can return any unworn item in its original packaging within 30 days of delivery. Simply contact our support team to initiate a return and receive a prepaid shipping label.
What kind of movements do you use in your watches?
We use high-quality movements from renowned manufacturers like Ronda and Sellita. Each movement is chosen for its precision, reliability, and longevity.
Do your watches come with a warranty?
Yes, all Lilienthal Berlin watches come with a 24-month warranty from the date of purchase, covering any manufacturing defects or functional issues.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.